Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How long will it take to receive my prescription glasses?
At Eyemart Express, we pride ourselves on speed. Most orders are processed and ready for shipping within 24 to 48 hours, though complex prescriptions may take up to 7 business days.
What is your return policy for eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return your frames and lenses for a full refund or exchange, provided they are in original condition.
Do you accept vision insurance for online purchases?
While we do not bill insurance companies directly online, we provide a detailed itemized receipt that you can submit to your provider for out-of-network reimbursement.
How can I ensure the frames will fit my face?
Each product page includes detailed measurements (lens width, bridge, and temple length). We also offer a Virtual Try-On tool so you can see how any frame looks on your face using your webcam.
Are your lenses protected against scratches and UV rays?
Yes, all our lenses come standard with a scratch-resistant coating and 100% UV protection to ensure your eyes are safe and your vision remains clear.
Can I order frames without a prescription?
Absolutely. You can purchase any of our stylish frames with non-prescription 'demo' lenses or blue-light filtering lenses for fashion and screen protection.